Shipping policy

Processing time
All orders are processed within 2-4 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.

Shipping time
Once your order has shipped, delivery typically takes 6-10 business days, depending on your location.

Shipping rates and delivery estimates will be displayed at checkout.

Shipment confirmation and order tracking
You will receive a shipment confirmation email with tracking information once your order has shipped. The tracking number will be active within 24-48 hours.

Customs, duties and taxes
Pawelle is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages
Pawelle is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier or us directly at guaguao672@gmail.com to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Incorrect address
Pawelle is not responsible if a package is delayed or undelivered due to an incorrect shipping address entered at checkout. Please double-check your address before completing your order. If you notice an error, contact us at guaguao672@gmail.com as soon as possible — we cannot guarantee a change if the order has already shipped.